Return Policy - 30 Days Return and Exchange (New Condition Only)
At Little luxury, we strive to provide you with the best shopping experience for your little ones. We understand that sometimes you may need to return or exchange a product, and we are here to assist you. Please read our return policy below for detailed information on the process.
- Returns and exchanges are accepted within 30 days from the date of purchase.
- The product must be in new, unused condition, with all original packaging, tags, and accessories intact.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
- To initiate a return, please contact our customer service team within the 30-day window. You can reach us via phone, email, or in-store visit. Provide the details of your purchase and the reason for the return.
- Our customer service team will guide you through the return process, including providing a return authorization number (RMA) if necessary.
- Pack the product securely in its original packaging, including all accessories and tags.
- Clearly label the package with the RMA number, your name, and address.
- Ship the package to the designated return address. We recommend using a trackable shipping method to ensure the safe return of the product.
- Please note that the customer is responsible for any return shipping costs, except in cases of defective or damaged items.
Inspection and Refunds:
- Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
- If the product is in new condition and meets all the requirements, a refund will be issued to the original payment method within a reasonable timeframe.
- The refund will include the original purchase price, excluding any shipping charges or applicable restocking fees.
- Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or credit card company.
- If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above.
- After receiving and inspecting the returned item, we will process a refund to your original payment method.
- You can then place a new order for the desired item on our website or in-store.
- For hygiene and safety reasons, certain items are non-returnable, including but not limited to baby bottles, pacifiers, breast pumps, diapering products, and personal care items. Please check with our customer service team for specific product exclusions.
Defective or Damaged Items:
- If you receive a defective or damaged product, please contact our customer service team immediately. We will arrange for a return or exchange at no additional cost to you.
- If you prefer store credit instead of a refund, please inform our customer service team during the return process. Store credit can be used towards future purchases at our store.
Please note that this return policy is subject to change without prior notice. We recommend checking our website or contacting our customer service team for the most up-to-date information.
If you have any further questions or require assistance, please don't hesitate to reach out to our dedicated customer service team. We are here to ensure your satisfaction and provide support throughout the return and exchange process.
Thank you for choosing Little luxury as your trusted destination for all your baby's needs.